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About Us Rowlands Music are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Rowlands Music
116B Pantbach Road Birchgrove CARDIFF CF14 1UE United Kingdom
Phone: 029 2062 0900
Fax:
Email: orders@rowlandsonline.co.uk
VAT Registration Number 736 6020 45
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling We charge as near as we can to the calculated the cost of postage via the Royal Mail ontop of this we also charge a flat rate of £1.00 per order for packaging.
Delivery Schedule We deliver your order right away, orders placed before 3.00pm GMT are normally sent the same day. But please allow up to 5 business days for delivery. International orders are generally received in under 10 days.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security When the order is placed at our website, the credit card transaction is carried out by WorldPay on their secure servers, at no stage in the transaction are your credit card details disclosed to or held by Rowlands Music.
Guarantee We guarantee your satisfaction.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 029 2062 0900 (International +44 029 2062 0900) or fax us on or write to us at 116B Pantbach Road Birchgrove CARDIFF CF14 1UE United Kingdom
Privacy Policy Rowlands Music do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Unless the goods supplied to you are faulty or have been sent to you by our error, you are responsible for the return postage costs

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