As
a shopper using the internet you have a right to cancel an order
within seven days of placing an order or within seven days of
receipt of the goods (whichever is the longer). If you do cancel
your order your payment will be returned quickly if you follow
our Cancellation
& Returns Procedure set out below.
Cancellation
& Returns Procedure:
1. Inform us within
7 days of seven days of placing an order or within seven days of
receipt of the goods (whichever is the longer) that you wish to
cancel the order. This should be by a durable means of communication
which is normally accepted as dated hand written or typed notification
which can be delivered to us in person, by post, by E-mail or fax
using the contact details provided on our Contact
Us page.
2. Return the goods
to us: The goods must be returned to us and the consumer
has a duty to take reasonable care of the goods prior to returning
them. Unless the goods supplied to you are faulty or have been
sent to you by our error, you are responsible for the return
postage costs.
3. Exclusions:
Your rights are protected by The Consumer Protection (Distance
Selling) Regulations, which states
that the consumer will not have the right to cancel the
contract by giving notice of cancellation pursuant to regulation
10 in respect of contracts for certain supplies including-
for the supply of
goods made to the consumer's specifications or clearly personalised
or which by reason of their nature cannot be returned or are
liable to deteriorate or expire rapidly;
for the supply of audio or video recordings or computer
software if they are unsealed by the consumer;
for the supply of newspapers, periodicals or
magazines;
4. Reimbursement: This
will take place as soon as possible on return of the goods not
excluded in item 3 above. If you have paid by Credit Card reimbursement
can only be made to the card used to make the original purchase. |